Business Process Optimisation
Business Process Optimisation introduction
Across industry verticals and departments, teams follow processes to function efficiently. Theoretically, business process management (BPM) provides teams with a framework to map their internal business processes, based on organizational guidelines and KPIs. In turn, this helps stakeholders communicate procedures in a standard manner. Business process management software helps simplify the job of designing, executing, monitoring, and optimizing business processes.
Features
The power of automation in business process management
Organisations rely on multiple departments that lead specific functions, like finance, human resources, production, admin, ICT and more. As organisations grow and requirements increase, it’s essential to automate certain repetitive tasks, to reduce workload on employees and avoid manual intervention/errors. In order to align with organizational goals and improve reliability, it’s important to implement tools and software that support this need.
Consumers today expect results faster, and digitization is the only way to deliver. By automating frequently occurring tasks, organizations can save time, effort, and money. And by delivering quality work quickly and accurately, businesses gain an advantage over competitors relying on manual processes. However, to achieve all of this, you need effective workflow automation software in place.
A workflow automation software to create custom workflows, streamline communication, and automate routine tasks efficiently to manage your business.
Case Studies
Business Process Automation
Key industry: Local and Provincial government (Accounting & Audit support)
Client: Western Cape Provincial Treasury
Project: PROVISION OF THE INFORMATION TECHNOLOGY (IT) QUERY MANAGEMENT WEB-PORTAL SYSTEM TO ASSIST THE PROVINCIAL TREASURY AND MUNICIPALITES IN AUDIT QUERY MANAGEMENT.
Provide an online web portal service, allowing institutions access to all queries raised by and against clients/institutions monitored by Provincial Treasury, to create an evidence bank of all issues raised, for monitoring and management reporting purposes.
The web portal service have the following features:
Municipalities will log audit queries received on a Municipal web portal. Every municipality will have a unique login and will only have access to its own queries.
Users can List and Respond to queries, Report and Query the evidence bank, and have an audit trail of all audit queries raised and related outcomes of those queries.
Users are able to see what the query is and at which stage in the process it is, depending on the user access rights.
Solution is accessible through a web client (i.e. with no client software installed on the official’s hardware, even behind the scenes).
Users have a dashboard of all issues/query, as well as where in the process the issue/query is.
Should be able to group all queries and compile a knowledge bank of responses for the current and prior years.
Users have appropriate authentication and security features to ensure confidentiality of information and are able to automatically send an email to key stakeholders at key updates in the query management process.
Users can automatically send alerts (such as email) to the Provincial Treasury Team for key events including assignment of internal responsible officials, and closure of queries, with timed key processes. Inputs and responses can be accessed via a Municipal Web Portal and the end-user is able to track the incident, viewing all notes/follow up incidences based on access control limitations The queries can be assignable and are re-assignable to officials/Provincial Treasury units based on the nature of the query by the query co-ordination team in the office of the Director: Local Government Accounting.
The platform is an intelligent knowledge bank with Artificial Intelligence managing information, all previous queries raised that have been closed are accessible to identify solutions/resolution thereof in prior years.
All relevant reports to manage and track queries are available with added functionality of customisable reports which cover all Provincial Treasury reporting.
Some of the reports available:
New queries loaded for a predefined time period
Report by Category of the query
Report on the resolution or dispute of the query
Queries by Respondent
See how many queries submitted by each Municipality
How many queries resolved per Municipality
How many unresolved by Municipality
Full outcomes report
All reports can export to excel or PDF
Can view/export an entire query thread in one document
For more information please view: https://www.zoho.com/desk/
